FAQs

PRODUCTION TIME: Please allow 3-4 business days for production after you have made your purchase. Production times begin on the first business day after your order is placed. If your order is placed on Monday and the product has a four day production time, you should see the order ship on Friday.

Returns and exchanges

Since all items in our store are unique and each is custom made to your size and specifications, we do not accept returns or exchanges- however requests for refunds are still evaluated on case-by-case basis. You will be refunded if your order arrives defective. Please contact me if you have a problem with your order.

✪ IF YOUR ITEM HAS A DEFECT:

✔ If item has a significant defect, please contact us within 48 hours of receipt.
✔ No exceptions will be made, please inspect your item as soon as it arrives.
✔ Please provide clear pictures of the defect and we will gladly send you a replacement.

IF YOU HAVE ANY QUESTIONS I ENCOURAGE YOU TO CONTACT ME BEFORE PURCHASING.

✪ UNCLAIMED PACKAGES / WRONG ADDRESS / REFUSED PACKAGES:

✔ We can't be responsible for refused or unclaimed packages.

"Stuck" Tracking code

✪ INTERNATIONAL SHIPPING

An order may take upwards of a month to deliver. Not all tracking events may be represented in real-time, and this causes a shipment to appear "stalled" at a particular place/event.
There are also other factors beyond our control that may extend the delivery window, including but not limited to:

• Packages being handled by multiple carriers, when handed off to local carriers.
• Local customs department processing time

For these reasons, we are unable to guarantee a delivery date with certainty for international deliveries.